Integrated Front office

Can you provide your customers with quick, correct and up-to-date answers? You can with an integrated front office, 24/7. At the service counter, in the customer contact centre, at the digital service window and internally with your own staff.

Meeting points

In an integrated front office it does not matter where your customer gets his or her information: physically at the service counter, digitally on the internet or by phone at the customer contact centre.

One source of information

An integrated front office uses one single source of information. You benefit in many ways: correct and up-to-date answers, satisfied customers and money saved! You assist the customer with correct and up-to-date answers when needed.

You also stimulate your clients to find information and carry out transactions online. Efficient and effective. If this does not work, then the customer contact centre can be a fallback. If personal contact is necessary you can assist customers at the service counter. We call this the Click – Call – Face principle.

What are the advantages?

• One source of information
• Always correct and up-to-date answers 
• High customer satisfaction
• Excellent service levels
• Image improvement
• Click – Call – Face
• Efficiency

What is in this solution?

This solution includes the organisation and configuration of various Smartsite iXperion modules as well as the following components:

• Call Centre Applications (knowledge system/ Call registration system)
• Digital signage
• Digital service window