Optimum Customer Contact

Customer relations are important. The customer is what it’s all about. An information centre or customer contact centre provides vital support. All phone queries are answered from one central department. But how do you ensure the uniformity and quality of these responses?

The knowledge system: the digital source of information

Current and reliable information is necessary to immediately answer questions clearly and correctly. With a Seneca knowledge system information comes within reach. This information can be modified by your content manager to reflect the current situation.

Call registration

Besides providing information to customers, staff can register phone contacts and e-mail messages. Connecting without background information is a thing of the past.

What are the advantages?

• Quick and uniform answers 
• Connecting with background information 
• High customer satisfaction 
• Excellent service level 
• It maps customer needs 
• It fits in an integrated Front Office 
• Image improvement 
• Efficiency

What is in this solution?

This solution includes Smartsite iXperion and various supplemental modules, including:

• Knowledge system and/or call registration system